FAQs
Have questions, we have answers!
Questions, Asked Frequently
about the Bar & dog Park
What do I need to enter?
To enter the bar and park, humans need a valid, government-issued ID.
You’ll also need to ensure that you and your pup meet all entry requirements.
What is the age requirement for entering Skiptown?
All humans must be 21 and older and have a valid, government-issued ID for entry. Puppies must be at least 16 weeks old to play.
What vaccinations are required?
Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must up to date and on veterinary letterhead.
To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.
Are there other requirements for dogs entering the space?
All dogs older than 6 months must be spayed or neutered – exceptions may be considered with a veterinary recommendation for delay.
Do you do private events?
Yes!
Please email your local Skiptown to book a private event.
- Charlotte charlotte@skiptown.io
- Denver denver@skiptown.io
- Atlanta atlanta@skiptown.io
Table Reservation
$75 for 3 hours
Includes admission for 8 dogs
Event Space
$300 for 3 hours
Includes admission for 20 dogs
Private bar access window
Can I smoke at Skiptown?
Skiptown is a completely non-smoking facility, both indoors and outdoors. This includes vaping and electronic cigarettes.
Do you have non-alcoholic beverages?
Can I bring dog treats or dog toys to the park?
No outside dog treats or toys are permitted at Skiptown.
If I don’t have a dog, can I still come?
Yes! Human-only visitors over the age of 21 are welcome to enjoy the bar & park without purchasing a day pass. All visitors must sign a waiver, and provide a valid ID for entry.
Do you have breed restrictions?
We love all dog breeds at Skiptown! All well-behaved and social dogs are welcome to play as long as they meet our age, vaccine and spay/neuter requirements. Dogs who exhibit extreme discomfort or reactive tendencies will be asked to leave.
Is the park monitored?
Yes, we do have cameras throughout the facility as well as Skippers stationed around the bar and park to assist with any client needs. Your dog is your responsibility while visiting the bar and park and should be monitored at all times.
Do you host breed meet-ups?
Yes! We do not plan our own breed meet-ups, but local pet parents are able to book breed meet-ups on Sunday mornings from 10-11a for a small fee. This allows you to have private access to the bar & park for an hour before we are open to the public. Day passes are discounted from $15 to $5 for all breed meet-up attendees.
Questions, Asked Frequently
about Daycare & Boarding
How Do I get Started?
In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule their first appointment.
What is a typical day of daycare?
During daycare, your dog will rotate through group play, rest time, and your choice of optional enrichment activities. Dogs can enjoy structured group interactions in a safe, supervised environment tailored to their needs.
If I’m not a member, can my dog still come to daycare?
Yes! Our free ‘Basic Membership’ is automatically applied to your account after you’ve created a profile for your dog(s) and added your location information in the Skiptown app. There are no fees associated with a basic membership! You’ll be able to access all of the services Skiptown has to offer: enjoy access to the bar & park with a purchased day pass, and our basic pet care services.
What vaccinations are required?
Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must up to date and on veterinary letterhead.
To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.
How long after a spay or neuter can I bring my dog to Skiptown?
Your dog is not eligible to visit Skiptown for the first 14 days following a spay or neuter.
Are there any other requirements for my dog to be eligible for daycare or boarding services?
Yes, your pup must be at least 16 weeks old. All dogs older than six months must be spayed or neutered. Exceptions may be considered with a veterinary recommendation for delay.
What is a Welcome Day?
At Skiptown, we understand that your dog’s first day of daycare is a big step, and we want to make it as smooth and enjoyable as possible. That’s why we’ve designed our ‘Welcome Day’ program to ensure a seamless and positive experience for both you and your pup!
What to Expect on Welcome Day
1. Playgroup Confirmation: Upon arrival, our experienced Pet Care Associates will conduct a thorough assessment to confirm details about your pup and verify that we sort them into the best playgroup for your dog based on their size, temperament, and play style. This ensures that they are placed in an environment where they can thrive and have fun with their new friends.
2. Safe and Smooth Integration: We take great care to integrate your dog into their playgroups safely and smoothly. Our highly trained team will closely monitor their interactions and gradually introduce them to their playgroup, ensuring they feel comfortable and confident throughout the process.
3. Complimentary Daycare Enrichments: To give you a glimpse of what a day in the life of a Skiptown daycare dog looks like, we offer a First Day Photo: Snapshots of your dog enjoying their day and showing off which playgroup they fit into!
If my dog is sick, can they still come to daycare or boarding?
No. We ask that you keep sick pups at home until they feel better. We take the health and safety of all Skiptown dogs very seriously – at Skiptown, we use state-of-the-art cleaning equipment and protocols to prevent the spread of illness.
If a dog arrives at daycare or boarding sick, they will be sent home. We may request that they are cleared by a veterinarian before returning.
We also do not accept dogs that have an open wound or have had surgery in the last 14 days.
Are there medical risks associated with having my pup socialize with other dogs?
There are always risks associated when dogs socialize. At Skiptown, we take great pride in going above and beyond to make our facility the cleanest and safest; we verify vaccinations for all visiting dogs, have rigorous cleaning protocols (including regular, thorough sanitization with hospital-grade disinfectants), and expertly-trained staff. If your dog begins to show signs of any illness, we will immediately isolate them from the other dogs and contact you.
Any time your dog is interacting with other dogs, there’s an assumed risk that your dog could get sick.
How do Pet Care appointment cancellation fees work?
Boarding:
- Cancellation between 8 AM two days before the appointment start date and 8 AM on the day of the appointment
- Fee: $25
- Cancellation after 8 AM on the day of the appointment
- Fee: $54
- Additional dog fee: $35 per dog
- Note: If boarding appointments include a Holiday deposit, the standard cancellation policy does not apply. Instead, refunds will be issued in the form of credits if canceled at least two weeks prior. No refund will be applicable if canceled within two weeks of the appointment.
Daycare:
- Cancellation between 6 PM the day before the appointment date and 8 AM on the day of the appointment:
- Fee: $10
- Cancellation after 8 AM on the day of the appointment:
- Fee: $29
- Additional dog fee: $20 per dog
Important Notes:
- You can still book same-day appointments for daycare and boarding at no extra charge.
- Cancellation fees will apply in all cases.
Can I end my boarding appointment early?
Yes! You are always welcome to pick up your pup early, barring holidays when our support staff is not onsite to greet you. Please understand that we are unable to issue refunds due to shortened appointments.
What can my pup bring with her/him to daycare?
If your dog eats lunch or needs medication during the day, you can bring those items to daycare with them. We make it easy for you to customize your dog’s daycare schedule in the Skiptown app by allowing you to add meals and medication to your daycare session.
What should my pup bring with her/him to overnight boarding?
Your dog should come with all of their meals for the duration of their stay. Each kennel is outfitted with a raised bed and cozy blanket for your pet’s comfort. You can also add luxury bedding on to your pets stay during booking.
We also welcome small items from home like a blanket or t-shirt to keep your pet company overnight. See below for more information about food and medicine for your dog’s overnight stay.
If my dog needs to be fed, how should I bring their food?
Each meal, for the duration of your dog’s stay, should be in an individual, sealed bag. If your dog eats wet food, please provide the original sealed container, labeled with your dog’s name.
If food is not pre-portioned, there will be a $5.00, per meal, charge.
If your dog runs out of food during their stay, we will provide our house dry dog food at $5.00 per meal. This will be added to the final charge for your pet’s stay.
Meal instructions should be updated in your pet’s profile in the Skiptown app.
If my dog needs medication, what should I do?
We are happy to administer oral medications, vitamins, or supplements to your dog during their stay. All items must be provided in the original container and prescriptions must contain the prescription label. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog’s session when booking your daycare or boarding session. Please communicate any special instructions during check-in and our team will document that information in your pet’s profile.
Can I bring my dog’s favorite toy?
If your dog is boarding with us, we will allow a small comfort item. However, toys, beds, chews, and large items or blankets are not allowed.
What are the pick-up and drop off hours for daycare and boarding?
Daycare:
- Dogs can be dropped for daycare starting at 7:00 a.m., 7 days/week.
- Standard daycare pick up is by 7:00 p.m.
- For an additional cost, you can add “Early Drop Off” to drop off at 6:00 a.m. and “Late Pick Up” to pick up by 9 p.m.
- Please expect checking your dog in to take 5 to 10 minutes.
Boarding:
- Standard boarding drop off is between 5 p.m. and 9 p.m. If you wish to drop off before 5 p.m., you are welcome to add a day of daycare to your boarding appointment.
- Standard boarding pick up is 9 a.m. If your dog is going to be here after 9 a.m., then you’ll opt in to the daycare option for your pick-up day and your dog will be included in our daycare program that day.
What if I have more than one dog?
We love having pups from the same family come to Skiptown together! We’re happy to accommodate your preference on whether they sleep together in the same kennel.
For every 4 daycare completed sessions with multiple dogs, you’ll earn a free daycare credit. You can view your progress towards earning a free daycare credit on your Credit Bank screen in the Skiptown App.
Anything I should know if I’m boarding over a holiday?
Holiday pick-up and drop off times, minimum nights per stay and cancellation restrictions vary by holiday and will be communicated in advance. Skiptown members receive early access to the holiday booking schedule.
A surcharge of $8.00 per day applies on holidays. Please check our Events Calendar for premium dates.
Do you have cameras for monitoring the pups?
At this time we do not have cameras accessible to clients. For our basic members, we send a session report every day with photos and a pup-date so you can see your pup’s face and get the full update on what your pup’s been doing! VIP and Pet Care Members get TWO daily reports.
Are there risks to my pup socializing with other dogs?
To minimize the likelihood for dog disagreements and injury, we assess every dog’s personality and require all dogs complete a welcome day before they’re able to participate in daycare or boarding at Skiptown. Our group play dynamic is a core part of our daycare and boarding experience. Dogs who exhibit extreme discomfort or aggressive tendencies will not be eligible for daycare or boarding services.
Even dogs who complete our welcome day may get into disagreements with other dogs. Like humans, dogs have bad days too! If your pup is involved in a disagreement, they may be asked not to return. Safety and fun are our top priorities, and we’re glad to be able to create an environment that looks out for everyone!
Can I schedule a bath for my pup during their stay?
Yes! You can add a grooming appointment to your dog’s day through the Skiptown app.
Questions, Asked Frequently
About Membership
How Does Membership Work?
Dogs who live at the same residence can be on the same membership. Depending on which plan is right for you, Membership gives you free access to the Bar & Park, Pet Care upgrades and enrichments, or both! Learn more about all of our membership types here.
Even with a membership, all dogs must be registered in the Skiptown app to play at Skiptown. To register your dog, you’ll need to create an account and fill out your pet’s profile in the Skiptown app. Unverified dogs will not be allowed at Skiptown – please make sure you register your dog and complete their profile in the app before you arrive.
What Vaccinations Are Required?
Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must up to date and on veterinary letterhead.
To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.
How much does a membership cost?
See our membership options here!
How Do I purchase Membership?
You can purchase a membership through the Skiptown mobile app, or by filling out this form.
can I cancel my membership?
You can purchase a membership through the Skiptown mobile app, or by filling out this form.
If I’m fostering a dog, can I have a membership?
Yes! You can set up their profile and purchase a membership just as you would for your fur-ever pup.
Questions, Asked Frequently
About Grooming
How Do I get Started?
Welcome to Skiptown! The first step to getting your dog set up to use our grooming services is downloading the Skiptown app. After you download the app, you should create an account and complete your dog’s profile. The app will prompt you through the registration process. Be sure to have your vet records handy! After your pup’s profile is completed, you’ll be able to schedule a grooming appointment for your dog.
How do grooming cancellation fees work?
How do drop-off and pick-up work?
- Drop your pup off at the scheduled appointment time.
- Pick them up within an hour of their scheduled end time! (You’ll get your scheduled pick-up time when you book the appointment!)
- You can also schedule grooming to take place during your pup’s boarding or daycare visit, and drop them off and pick them up at normal times!
I need to adjust my pick-up or drop off time, how can I do this?
If you need to reschedule or adjust your grooming appointment, reach out to hello@skiptown.io or text your local Skiptown team and our support team will be happy to help.
My last grooming appointment was great! How can I make sure I have the same groomer next time?
Previous grooming appointments can be seen in the Skiptown app. Once the app is open, click the Calendar tab, and select the date of your previous appointment. After opening your appointment, you will see the report from your previous groomer, photos of your pup, and any recommendations they provided.
What if my dog is very nervous or hasn’t done well with grooming in the past?
I’ve updated my dog’s vaccines, but it still says they’re ineligible for grooming, what gives?!
My dog is not neutered/spayed, can they still use grooming services?
Which grooming service should I select between the options - Bath & Blow Out, Touch Up, or Cut & Style?
What is shed control?
How much does grooming cost?
How do I maintain my dog’s coat between grooms?
Do you offer standard breed cuts?
Would you ever shave my dog if they’re matted?
Questions, Asked Frequently
about Dog walking
How do I get started with home services?
To get started with our home services, the first thing you need to do is download the Skiptown app from the Apple App Store or Google Play. After you download the app, create an account and complete your pet’s profile. You will be prompted to input the information required to confirm your pet’s eligibility. You’ll also be able to upload your pet’s vet records and schedule a phone consultation through the app.
What is a consultation?
During a 20 minute phone consultation, we’ll go through all of your pet’s information and take detailed notes about routine, home access, and security. We’ll confirm your visit preferences and make sure you’re comfortable using the app so that we can meet your pet’s needs every time! This is also a great time to ask any questions you might have about our services. At the end of the consultation, you’ll be ready to start using Skiptown Home Services.
How do you handle home security?
We take home security, and your peace of mind, very seriously. We follow best security practices and utilize a fully-digitized system to safely and securely store your home access information. We never hold keys or personal property.
During the consultation, we’ll go over your home security protocol. We’re able to fully customize the home entry routine to align with your preferences – whether you prefer we use a lockbox (purchased from Skiptown or elsewhere), a keyless entry code, an alarm system, or apartment unit access through a leasing office, we’re happy to fit your needs!
Do you take care of cats?
Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an extensive recruitment and training program before they’re hired.
The hiring and training process includes classroom and on-site training, including animal behavior and wellness training, and pet first aid. All of our Skippers are bonded and insured.
Who will be walking my dog or cat-sitting my cat?
Your dog or cat will be cared for by one of our expertly-trained pet care professionals.
What is the 'Brush & Go' enrichment option
A 15-minute brushing session tailored to enhance your pup’s coat and reduce tangles, shedding, or excess undercoat. Choose from detangle, deshed, or undercoat removal.
Skippers carry their own brushes and will use the one best suited for your selected service. Let us know if you prefer for them to use your brush.
What is the 'Waste Pick Up' enrichment option?
Skippers will spend 15 minutes scouring your yard for pet waste. All waste is double bagged and disposed of in the trash can you designate.
Will my pet see the same Skipper everytime?
Your dog or cat will see a rotation of Skippers. All of our Skippers are trained to the same high standard of care so you’ll receive consistency in service for every visit. You can see which team member is assigned to your visit in the Skiptown app.
How do I book visits?
You can easily book and manage your home services visits through the Skiptown app. Visits booked or cancelled after 6 PM the day prior to the visit will incur a $6 fee.
What if I have more than one pet?
We never charge for additional pets in a home services visit. Prices are based on time and we’re happy to take care of your whole fur family during your visit.
What other services do you provide?
We are happy to help you with bringing in the mail, watering the plants, or turning on/off the lights for no additional charge! You just need to indicate in your visit notes any reasonable, additional services you need us to handle and we will take care of them during your visit. If you need additional services, please book a visit duration that allows for enough time for your Skipper to complete all requests! For requests that necessitate more time than the reserved visit length, we may extend your visit length and update the charge to your account.
What are your home services visit hours?
We offer home services visits during the following hours:
- M-F: 10:00 a.m. to 6:00 p.m.
- Sat: 11:00 a.m. to 4:00 p.m.
- Sun: 1:00 p.m. to 4:00 p.m.
When you schedule a visit, you’ll have the option to indicate the requested arrival window for your Skipper. The minimum arrival window is 90 minutes (i.e. if you book a visit with a 90 minute arrival window between 11:30am-1pm, your Skipper will arrive sometime between 11:30am and 1pm). You’ll be notified through the Skiptown app when your Skipper arrives.
Do you administer medication?
Yes, we are happy to administer oral or topical medication to your pet during their visit. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog or cat’s visit when booking.
Are off-leash activities offered during home visits?
If requested as a part of your pet’s routine, we’d be happy to provide off-leash exercise in a secured area – like a backyard or in a dog park!
Please note, to ensure the safety of our fur clients, we do not allow any of our fur clients to interact with non-household dogs during Skiptown home visits – that means we’ll only be able to utilize dog parks when there is no one else using them. We take this policy seriously – we will cross the street when we see another dog being walked along the same path. It’s our priority to create an environment that keeps your pet safe at all times!
Do you offer overnight care?
No. Our services end early in the evenings and do not begin until late morning. We are unable to accommodate overnight care and do not facilitate the care of dogs left alone overnight.
