FAQs

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FAQS

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FAQS

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FURRY ASKED QUESTIONS
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GETTING STARTED

Welcome to Skiptown! The first step to getting your dog eligible to visit our bar & park and use our daycare and boarding services is downloading the Skiptown app. After you download the app, you should create an account and complete your dog’s profile. The app will prompt you through the registration process. Be sure to have your vet records handy! After your pup’s profile is completed, you’ll be able to schedule a compatibility session for your dog to use our daycare and boarding services.

Yes, Skiptown is a membership-based club, and in order to visit Skiptown or use any of our services, you need to sign up for a (free) basic membership through the app. Membership allows us to offer you a community of responsible dog parents and ensure all dogs are happy, healthy, spayed/neutered, and up-to-date on vaccines.

Download the app to get started with a day pass or month pass.

 

In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule a compatibility session.

Membership

Dogs who live at the same residence can be on the same membership. You can have up to 4 dogs from the same household on a membership. Depending on which plan is right for you, Membership gives you free access to the Bar & Park, Pet Care upgrades and add-ons, or both! Learn more about all of our membership types here. 

Even with a membership, all dogs must be registered in the Skiptown app to play at Skiptown. To register your dog, you’ll need to create an account and fill out your pet’s profile in the Skiptown app. Unverified dogs will not be allowed at Skiptown – please make sure you register your dog and complete their profile in the app before you arrive.

See our membership options here! 

You can purchase a membership through the Skiptown mobile app, or by filling out this form.

Memberships are non-refundable. Monthly pass auto-renewal can be cancelled at any time. Please email us if you have any questions.
Yes! Email us and we’ll help you set up a membership for your foster dogs.

DAYCARE & Boarding

In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule a compatibility session.

During daycare, your dog will rotate through group play, rest time, and mental enrichment activities. Dogs are encouraged to participate in structured group activities, as well as set their own interactions in a safe, supervised environment.

Yes. Membership is not required to utilize daycare and boarding services. Please see daycare requirements for more information

To be eligible for our daycare and boarding services, or to visit the bar & park, your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records can be uploaded directly to your pet’s profile in the Skiptown app. Don’t have your dog’s records handy? No problem! When completing your pet’s profile, provide your veterinarian’s information and we’ll contact them directly.

To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.

Yes, your pup must be at least four months old. All dogs older than six months must be spayed or neutered. Exceptions may be considered with a veterinary recommendation for delay.

A compatibility session is a complimentary day of daycare where we get to know your pup. The purpose is to ensure that they feel safe and comfortable in our facility and match them with their perfect play group– based on their preferred play style. Dogs who exhibit extreme discomfort or aggressive tendencies will not be eligible for daycare or boarding services.

A compatibility session takes two – three hours. Once approved, your dog is welcome to play for the rest of the day at no cost.

No. We ask that you keep sick pups at home until they feel better. We take the health and safety of all Skiptown dogs very seriously – at Skiptown, we use state-of-the-art cleaning equipment and protocols to prevent the spread of illness. Any time your dog is interacting with other dogs, there’s an assumed risk that your dog could get sick.

If a dog arrives at daycare or boarding sick, they will be sent home. We may request that they are cleared by a veterinarian before returning.

There are always risks associated when dogs socialize. At Skiptown, we take great pride in going above and beyond to make our facility the cleanest and safest in Charlotte; we verify vaccinations for all visiting dogs, have rigorous cleaning protocols (including regular, thorough sanitization with hospital-grade disinfectants), and expertly-trained staff.immediately isolate them from the other dogs and contact you.

Pet Care cancellation fees go into effect on August 1, 2021.

Boarding:

  • If you cancel more than 48 hours prior to 8AM on your scheduled appointment day,  cancellation is free
  • If you cancel within 48 hours of your scheduled appointment day but before 8am the day of your appointment, you’ll pay a $18 cancellation fee
  • If you cancel after 8AM the day of your appointment, you’ll pay a late cancellation fee equal to 1 full day of boarding ($46 for the first dog; and $30 for each additional dog)

Daycare:

  • If you cancel before 6PM the night before the appointment, cancellation is free
  • If you cancel after 6PM the night before the appointment but before 8AM the day of your appointment, you’ll pay a $6 cancellation fee. 
  • If you cancel after 8AM the day of your scheduled appointment, you’ll pay a late cancellation fee equal to $25 for the first dog, plus $13 for each additional dog. 

You’ll still be able to book same-day appointments for daycare and boarding for no extra charge! Cancellation fees will apply.

If your dog eats lunch or needs medication during the day, you can bring those items to daycare with them. We make it easy for you to customize your dog’s daycare schedule in the Skiptown app by allowing you to add meals and medication to your daycare session.

Your dog should come with all of their meals for the duration of their stay. Each kennel is outfitted with a raised bed and cozy blanket for your pet’s comfort. We also welcome small items from home like a blanket or t-shirt to keep your pet company overnight. See below for more information about food and medicine for your dog’s overnight stay.

Each meal, for the duration of your dog’s stay, should be in an individual, sealed bag. If your dog eats wet food, please provide the original sealed container, labeled with your dog’s name. 

If food is not pre-portioned, there will be a $5.00, per meal, charge.

If your dog runs out of food during their stay, we will provide our house dry dog food at $5.00 per meal. This will be added to the final charge for your pet’s stay.

Meal instructions should be updated in your pet’s profile in the Skiptown app.

We are happy to administer oral medications to your dog during their stay. Medications must be provided in the original container with the prescription label. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog’s session when booking your daycare or boarding session. Please communicate any special instructions during check-in and our team will document that information in your pet’s profile.

If your dog is boarding with us, we will allow a small comfort item. However, toys, beds, chews, and large items or blankets are not allowed.

Dogs can be dropped for daycare and boarding starting at 7:00 a.m., 7 days/week. 

Standard daycare pick up is by 7:00 p.m. Extended pick up, until 9:00 p.m., is available for members at no additional charge, and for non-members for $10.00.

Standard boarding pick up is by 9:00 a.m., on departure day. If you would like to pick your dog up after 9:00 a.m., you can add “extended day” to your boarding schedule for $15.00.

We love having pups from the same family come to Skiptown together! We’re happy to accommodate your preference on whether they sleep together in the same kennel.

When you book multiple dogs from the same household together, you’ll receive a 50% discount for each additional dog.

Holiday pick-up and drop off times, minimum nights per stay and cancellation restrictions vary by holiday and will be communicated in advance. Skiptown members receive early access to the holiday booking schedule.

A surcharge of $5.00 per day applies on holidays. Please check our Events Calendar for premium dates.

At this time we do not have cameras accessible to clients. For our basic members, we send a session report every day with photos and a pup-date so you can see your pup’s face and get the full update on what your pup’s been doing! VIP and Pet Care Members get TWO daily reports.

To minimize the likelihood for dog disagreements and injury, we assess every dog’s personality and require all dogs pass a compatibility session before they’re able to participate in daycare or boarding at Skiptown. Our group play dynamic is a core part of our daycare and boarding experience. Dogs who exhibit extreme discomfort or aggressive tendencies will not be eligible for daycare of boarding services.

Even dogs who pass our compatibility session may get into disagreements with other dogs. Like humans, dogs have bad days too! If your pup is involved in a disagreement, they may be asked not to return until they’re seen by a trainer. Safety and fun are our top priorities, and we’re glad to be able to create an environment that looks out for everyone!

Yes! You can add a bath, nail-trim, and more to your dog’s day through the Skiptown app.

Boarding:

  • If you cancel more than 48 hours prior to 8AM on your scheduled appointment day,  cancellation is free
  • If you cancel within 48 hours of your scheduled appointment day but before 8am the day of your appointment, you’ll pay a $18 cancellation fee
  • If you cancel after 8AM the day of your appointment, you’ll pay a late cancellation fee equal to 1 full day of boarding ($46 for the first dog; and $30 for each additional dog)

Daycare:

  • If you cancel before 6PM the night before the appointment, cancellation is free
  • If you cancel after 6PM the night before the appointment but before 8AM the day of your appointment, you’ll pay a $6 cancellation fee. 
  • If you cancel after 8AM the day of your scheduled appointment, you’ll pay a late cancellation fee equal to $25 for the first dog, plus $13 for each additional dog. 

You’ll still be able to book same-day appointments for daycare and boarding for no extra charge! Cancellation fees will apply.

Self-Serve Bath

Stop by with your pup to use our state-of-the-art bath and drying room! You bring the pup and leave the mess!

We supply:

  • Elevated, stainless steel tub with easy walk-up ramp
  • Your choice of hypoallergenic shampoos, conditioners, and a selection of finishing sprays
  • High-powered blow dryers and towels
  • Water-proof apron
  • Brushes and combs for all hair types

Walk-ins are welcome! Our self-serve baths are first-come, first-served. Hours for self-serve baths follow our bar & park hours unless otherwise specified.

BAR & PARK

To enter the bar and park, you’ll need a valid, government-issued ID, and to check in via the Skiptown app. You’ll also need to ensure that you and your pup meet all entry requirements.

All humans must be 21 and older and have a valid, government-issued ID for entry. Puppies must be at least 4 months old to play.

To visit the bar & park, your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records can be uploaded directly to your pet’s profile in the Skiptown app. Don’t have your dog’s records handy? No problem! When completing your pet’s profile, provide your veterinarian’s information and we’ll contact them directly.

To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.

All dogs older than 6 months must be spayed or neutered – exceptions may be considered with a veterinary recommendation for delay.

Yes! We have two options for private events:

Table Reservation

$75 for 3 hours
Includes admission for 8 dogs

Event Space

$300 for 3 hours
Includes admission for 25 dogs
Private bar access window

Skiptown is a completely non-smoking facility, both indoors and outdoors.

Yes! Skiptown offers a rotation of local food trucks. Check out our social media to see our food truck schedule. You’re permitted to bring outside human food into the bar & park but not dog food or treats.  Dog “beer” is available for purchase at the bar.

Yes, we offer Coke beverages, an assortment of kombucha, and nitro cold brew, in addition to rotating, seasonal mocktails.

No outside dog treats or toys are permitted at Skiptown. Dog “beer” is available for purchase at the bar.

Human-only visitors over the age of 21 are welcome to enjoy the bar & park for free. All visitors must sign a waiver, and provide a valid ID for entry. 

If you are accompanying a Skiptown member as a human-only guest, you don’t need to create an account in the Skiptown app. You will need to sign a waiver and provide a valid, government-issued ID for entry.

If you are not accompanied by a Skiptown member, you will need to create an account in the Skiptown app, sign a waiver, and provide a valid, government-issued ID for entry.

We love all dog breeds at Skiptown! All well-behaved and social dogs are welcome to play as long as they meet our age, vaccine and spay/neuter requirements. Dogs who exhibit extreme discomfort or aggressive tendencies will be asked to leave.

Yes, we do have cameras throughout the facility as well as Skippers stationed around the bar and park to assist with any client needs. Your dog is your responsibility while visiting the bar and park and should be monitored at all times.

HOME SERVICES

To get started with our home services, the first thing you need to do is download the Skiptown app from the Apple App Store or Google Play. After you download the app, create an account and complete your pet’s profile. You will be prompted to input the information required to confirm your pet’s eligibility. You’ll also be able to upload your pet’s vet records and schedule a phone consultation through the app.

During a 20 minute phone consultation, we’ll go through all of your pet’s information and take detailed notes about routine, home access, and security. We’ll confirm your visit preferences and make sure you’re comfortable using the app so that we can meet your pet’s needs every time! This is also a great time to ask any questions you might have about our services. At the end of the consultation, you’ll be ready to start using Skiptown Home Services.

We take home security, and your peace of mind, very seriously. We follow best security practices and utilize a fully-digitized system to safely and securely store your home access information. We never hold keys or personal property.

During the consultation, we’ll go over your home security protocol. We’re able to fully customize the home entry routine to align with your preferences – whether you prefer we use a lockbox (purchased from Skiptown or elsewhere), a keyless entry code, an alarm system, or apartment unit access through a leasing office, we’re happy to fit your needs!

Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an intensive 5-step recruiting and training process before they’re hired to join our elite team. We select fewer than 10% of applicants to join Skiptown. The hiring and training process includes multiple interviews, a federal background check, and 5 days of classroom and on-site training, including animal behavior and wellness training, and pet first aid. All of our Skippers are bonded and insured.

Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an intensive 5-step recruiting and training process before they’re hired to join our elite team. We select fewer than 10% of applicants to join Skiptown. The hiring and training process includes two background checks, an in-person interview, and 5 days of classroom and on-site training including animal behavior and wellness training and pet first aid. All of our Skippers are bonded and insured.

Your dog or cat will see a rotation of Skippers. All of our Skippers are trained to the same high standard of care so you’ll receive consistency in service for every visit. You can see which team member is assigned to your visit in the Skiptown app.

You can easily book and manage your home services visits through the Skiptown app. Visits booked or cancelled after 6 PM the day prior to the visit will incur a $6 fee.

We never charge for additional pets in a home services visit. Prices are based on time and we’re happy to take care of your whole fur family during your visit.

We are happy to help you with bringing in the mail, watering the plants, or turning on/off the lights for no additional charge! You just need to indicate in your visit notes any reasonable, additional services you need us to handle and we will take care of them during your visit. If you need additional services, please book a visit duration that allows for enough time for your Skipper to complete all requests! For requests that necessitate more time than the reserved visit length, we may extend your visit length and update the charge to your account.

We offer home services visits Monday through Friday from 10:00 a.m. to 6:00 p.m. When you schedule a visit, you’ll have the option to indicate the requested arrival window for your Skipper. The minimum arrival window is 90 minutes (i.e. if you book a visit with a 90 minute arrival window between 11:30am-1pm, your Skipper will arrive sometime between 11:30am and 1pm). You’ll be notified through the Skiptown app when your Skipper arrives.

Yes, we are happy to administer oral or topical medication to your pet during their visit. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog or cat’s visit when booking.

If requested as a part of your pet’s routine, we’d be happy to provide off-leash exercise in a secured area – like a backyard or in a dog park! 

Please note, to ensure the safety of our fur clients, we do not allow any of our fur clients to interact with non-household dogs during Skiptown home visits – that means we’ll only be able to utilize dog parks when there is no one else using them. We take this policy seriously – we will cross the street when we see another dog being walked along the same path. It’s our priority to create an environment that keeps your pet safe at all times!

Don't have the app yet? Download it here!