FREQUENTLY ASKED QUESTIONS
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Welcome to Skiptown! The first step to getting your dog eligible to visit our bar & park and use our daycare and boarding services is downloading the Skiptown app. After you download the app, you should create an account and complete your dog’s profile. The app will prompt you through the registration process. Be sure to have your vet records handy! After your pup’s profile is completed, you’ll be able to schedule your first appointment.
Yes, Skiptown is a membership-based club, and in order to visit Skiptown or use any of our services, you need to sign up for a (free) basic membership through the app. Membership allows us to offer you a community of responsible dog parents and ensure all dogs are happy, healthy, spayed/neutered, and up-to-date on vaccines.
Download the app to get started with a day pass or month pass.
In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule a welcome day.
Dogs who live at the same residence can be on the same membership. You can have up to 4 dogs from the same household on a membership. Depending on which plan is right for you, Membership gives you free access to the Bar & Park, Pet Care upgrades and add-ons, or both! Learn more about all of our membership types here.
Even with a membership, all dogs must be registered in the Skiptown app to play at Skiptown. To register your dog, you’ll need to create an account and fill out your pet’s profile in the Skiptown app. Unverified dogs will not be allowed at Skiptown – please make sure you register your dog and complete their profile in the app before you arrive.
You can purchase a membership through the Skiptown mobile app, or by filling out this form.
Your membership will auto-renew at the end of the term. Please email the Support team if you would like to cancel. We require 14 days notice for cancellation.
In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule their first appointment.
During daycare, your dog will rotate through group play, rest time, and mental enrichment activities. Dogs are encouraged to participate in structured group activities, as well as set their own interactions in a safe, supervised environment.
Yes. Membership is not required to utilize daycare and boarding services. Please see daycare requirements for more information
Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must be typed, current, and provided on veterinary letterhead.
To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.
Your dog is not eligible to visit Skiptown for the first 14 days following a spay or neuter.
Yes, your pup must be at least 16 weeks old. All dogs older than six months must be spayed or neutered. Exceptions may be considered with a veterinary recommendation for delay.
At Skiptown, we understand that your dog’s first day of daycare is a big step, and we want to make it as smooth and enjoyable as possible. That’s why we’ve designed our ‘Welcome Day’ program to ensure a seamless and positive experience for both you and your pup!
What to Expect on Welcome Day
1. Playgroup Confirmation: Upon arrival, our experienced Pet Care Associates will conduct a thorough assessment to confirm details about your pup and verify that we sort them into the best playgroup for your dog based on their size, temperament, and play style. This ensures that they are placed in an environment where they can thrive and have fun with their new friends.
2. Safe and Smooth Integration: We take great care to integrate your dog into their playgroups safely and smoothly. Our highly trained team will closely monitor their interactions and gradually introduce them to their playgroup, ensuring they feel comfortable and confident throughout the process.
3. Complimentary Daycare Enrichments: To give you a glimpse of what a day in the life of a Skiptown daycare dog looks like, we offer a couple of complimentary add-ons on Welcome Day. These include:
No. We ask that you keep sick pups at home until they feel better. We take the health and safety of all Skiptown dogs very seriously – at Skiptown, we use state-of-the-art cleaning equipment and protocols to prevent the spread of illness. Any time your dog is interacting with other dogs, there’s an assumed risk that your dog could get sick.
If a dog arrives at daycare or boarding sick, they will be sent home. We may request that they are cleared by a veterinarian before returning.
We also do not accept dogs that have an open wound or have had surgery in the last 14 days.
There are always risks associated when dogs socialize. At Skiptown, we take great pride in going above and beyond to make our facility the cleanest and safest in Charlotte; we verify vaccinations for all visiting dogs, have rigorous cleaning protocols (including regular, thorough sanitization with hospital-grade disinfectants), and expertly-trained staff.immediately isolate them from the other dogs and contact you.
Updated Pet Care cancellation fees go into effect on December 4, 2023.
Boarding:
Daycare:
Important Notes:
Yes! If your boarding appointment includes a deposit, reach out to us via text or email to help. Please understand that we cannot refund deposits due to shortened appointments.
If your dog eats lunch or needs medication during the day, you can bring those items to daycare with them. We make it easy for you to customize your dog’s daycare schedule in the Skiptown app by allowing you to add meals and medication to your daycare session.
Your dog should come with all of their meals for the duration of their stay. Each kennel is outfitted with a raised bed and cozy blanket for your pet’s comfort. We also welcome small items from home like a blanket or t-shirt to keep your pet company overnight. See below for more information about food and medicine for your dog’s overnight stay.
Each meal, for the duration of your dog’s stay, should be in an individual, sealed bag. If your dog eats wet food, please provide the original sealed container, labeled with your dog’s name.
If food is not pre-portioned, there will be a $5.00, per meal, charge.
If your dog runs out of food during their stay, we will provide our house dry dog food at $5.00 per meal. This will be added to the final charge for your pet’s stay.
Meal instructions should be updated in your pet’s profile in the Skiptown app.
We are happy to administer oral medications to your dog during their stay. Medications must be provided in the original container with the prescription label. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog’s session when booking your daycare or boarding session. Please communicate any special instructions during check-in and our team will document that information in your pet’s profile.
If your dog is boarding with us, we will allow a small comfort item. However, toys, beds, chews, and large items or blankets are not allowed.
Daycare:
Boarding:
We love having pups from the same family come to Skiptown together! We’re happy to accommodate your preference on whether they sleep together in the same kennel.
If you have two dogs sharing a kennel, the rate is discounted to $50/night – saving you $10/night!
For every 4 daycare completed sessions with multiple dogs, you’ll earn a free daycare credit. You can view your progress towards earning a free daycare credit on your Credit Bank screen in the Skiptown App.
Holiday pick-up and drop off times, minimum nights per stay and cancellation restrictions vary by holiday and will be communicated in advance. Skiptown members receive early access to the holiday booking schedule.
A surcharge of $8.00 per day applies on holidays. Please check our Events Calendar for premium dates.
At this time we do not have cameras accessible to clients. For our basic members, we send a session report every day with photos and a pup-date so you can see your pup’s face and get the full update on what your pup’s been doing! VIP and Pet Care Members get TWO daily reports.
To minimize the likelihood for dog disagreements and injury, we assess every dog’s personality and require all dogs complete a welcome day before they’re able to participate in daycare or boarding at Skiptown. Our group play dynamic is a core part of our daycare and boarding experience. Dogs who exhibit extreme discomfort or aggressive tendencies will not be eligible for daycare of boarding services.
Even dogs who complete our welcome day may get into disagreements with other dogs. Like humans, dogs have bad days too! If your pup is involved in a disagreement, they may be asked not to return. Safety and fun are our top priorities, and we’re glad to be able to create an environment that looks out for everyone!
Yes! You can add a grooming appointment to your dog’s day through the Skiptown app.
To enter the bar and park, you’ll need a valid, government-issued ID, and to check in via the Skiptown app. You’ll also need to ensure that you and your pup meet all entry requirements.
All humans must be 21 and older and have a valid, government-issued ID for entry. Puppies must be at least 16 weeks old to play.
Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must be typed, current, and provided on veterinary letterhead.
To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.
All dogs older than 6 months must be spayed or neutered – exceptions may be considered with a veterinary recommendation for delay.
Yes! For Charlotte, book your reservation here.
For Denver and Atlanta, please email denver@skiptown.io or atlanta@skiptown.io
In Charlotte, we have two options for private events:
Table Reservation
$75 for 3 hours
Includes admission for 8 dogs
Event Space
$300 for 3 hours
Includes admission for 20 dogs
Private bar access window
Skiptown is a completely non-smoking facility, both indoors and outdoors.
Yes, you can view our full bar menu which includes mocktails, non-alcoholic beer, Coke products, kombucha and more here!
No outside dog treats or toys are permitted at Skiptown.
Human-only visitors over the age of 21 are welcome to enjoy the bar & park without purchasing a day pass. All visitors must sign a waiver, and provide a valid ID for entry.
If you are accompanying a Skiptown member as a human-only guest, you don’t need to create an account in the Skiptown app. You will need to sign a waiver and provide a valid ID for entry.
If you are not accompanied by a Skiptown member, you will need to create an account in the Skiptown app, sign a waiver, and provide a valid ID for entry.
We love all dog breeds at Skiptown! All well-behaved and social dogs are welcome to play as long as they meet our age, vaccine and spay/neuter requirements. Dogs who exhibit extreme discomfort or aggressive tendencies will be asked to leave.
Yes, we do have cameras throughout the facility as well as Skippers stationed around the bar and park to assist with any client needs. Your dog is your responsibility while visiting the bar and park and should be monitored at all times.
Yes! We do not plan our own breed meet-ups, but local pet parents are able to book breed meet-ups on Sunday mornings from 10-11a for a small fee. This allows you to have private access to the bar & park for an hour before we are open to the public. Day passes are discounted from $15 to $5 for all breed meet-up attendees. You can book a breed meet-up here.
All human guests are required to be fully clothed at all times. This includes a shirt, bottoms, and shoes.
To get started with our home services, the first thing you need to do is download the Skiptown app from the Apple App Store or Google Play. After you download the app, create an account and complete your pet’s profile. You will be prompted to input the information required to confirm your pet’s eligibility. You’ll also be able to upload your pet’s vet records and schedule a phone consultation through the app.
During a 20 minute phone consultation, we’ll go through all of your pet’s information and take detailed notes about routine, home access, and security. We’ll confirm your visit preferences and make sure you’re comfortable using the app so that we can meet your pet’s needs every time! This is also a great time to ask any questions you might have about our services. At the end of the consultation, you’ll be ready to start using Skiptown Home Services.
We take home security, and your peace of mind, very seriously. We follow best security practices and utilize a fully-digitized system to safely and securely store your home access information. We never hold keys or personal property.
During the consultation, we’ll go over your home security protocol. We’re able to fully customize the home entry routine to align with your preferences – whether you prefer we use a lockbox (purchased from Skiptown or elsewhere), a keyless entry code, an alarm system, or apartment unit access through a leasing office, we’re happy to fit your needs!
Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an intensive 5-step recruiting and training process before they’re hired to join our elite team. We select fewer than 10% of applicants to join Skiptown. The hiring and training process includes multiple interviews, a federal background check, and 5 days of classroom and on-site training, including animal behavior and wellness training, and pet first aid. All of our Skippers are bonded and insured.
Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an intensive 5-step recruiting and training process before they’re hired to join our elite team. We select fewer than 10% of applicants to join Skiptown. The hiring and training process includes two background checks, an in-person interview, and 5 days of classroom and on-site training including animal behavior and wellness training and pet first aid. All of our Skippers are bonded and insured.
Your dog or cat will see a rotation of Skippers. All of our Skippers are trained to the same high standard of care so you’ll receive consistency in service for every visit. You can see which team member is assigned to your visit in the Skiptown app.
You can easily book and manage your home services visits through the Skiptown app. Visits booked or cancelled after 6 PM the day prior to the visit will incur a $6 fee.
We never charge for additional pets in a home services visit. Prices are based on time and we’re happy to take care of your whole fur family during your visit.
We are happy to help you with bringing in the mail, watering the plants, or turning on/off the lights for no additional charge! You just need to indicate in your visit notes any reasonable, additional services you need us to handle and we will take care of them during your visit. If you need additional services, please book a visit duration that allows for enough time for your Skipper to complete all requests! For requests that necessitate more time than the reserved visit length, we may extend your visit length and update the charge to your account.
We offer home services visits during the following hours:
When you schedule a visit, you’ll have the option to indicate the requested arrival window for your Skipper. The minimum arrival window is 90 minutes (i.e. if you book a visit with a 90 minute arrival window between 11:30am-1pm, your Skipper will arrive sometime between 11:30am and 1pm). You’ll be notified through the Skiptown app when your Skipper arrives.
Yes, we are happy to administer oral or topical medication to your pet during their visit. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog or cat’s visit when booking.
If requested as a part of your pet’s routine, we’d be happy to provide off-leash exercise in a secured area – like a backyard or in a dog park!
Please note, to ensure the safety of our fur clients, we do not allow any of our fur clients to interact with non-household dogs during Skiptown home visits – that means we’ll only be able to utilize dog parks when there is no one else using them. We take this policy seriously – we will cross the street when we see another dog being walked along the same path. It’s our priority to create an environment that keeps your pet safe at all times!
No. Our services end early in the evenings and do not begin until late morning. We are unable to accommodate overnight care and do not facilitate the care of dogs left alone overnight.
