SKIPTOWN DOG GROOMING

Drop-off and pick-up are easy peasy:

• Drop your pup off at the scheduled appointment time
• Pick them up within an hour of their scheduled end time! (You’ll get your scheduled pick-up time when you book the appointment!)
• You can also schedule grooming to take place during your pup’s boarding or daycare visit, and drop them off and pick them up at normal times!

If you need to reschedule or adjust your grooming appointment, reach out to hello@skiptown.io or text (704) 343-6658 and our support team will be happy to help.

Previous grooming appointments can be seen in the Skiptown app. Once the app is open, click the Calendar tab, and select the date of your previous appointment. After opening your appointment, you will see the report from your previous groomer, photos of your pup, and any recommendations they provided.

We strive to make all pups comfortable throughout the grooming process by moving at their pace and, if approved, incentivizing them with peanut butter treats. We take breaks if needed and remain tuned into how the dog is feeling at all times. If at any time we feel that a groom cannot be safely completed, we will stop immediately and call.

Our support team is working hard to update vaccines when they come in, but occasionally there is a delay in our processing. To check on your dog’s vaccine uploads, email hello@skiptown.io and our support team will be happy to help.

Yes! Intact dogs are welcome to use our grooming services. We only require that they are at least 16 weeks old and up to date on vaccinations.

Skiptown’s recommended grooming depends on your dog’s breed and coat. As a general guideline, short-haired dogs usually only need a Bath & Blow Out. Dogs that require a small amount of trimming can select Touch Up. Any dog that requires a full haircut or trimming on their entire body should select Cut & Style. If your dog requires a service that wasn’t selected, our groomers will adjust as necessary.

Shed control is a solution offered to any dog with excessive shedding. This service involves using high-speed drying before and after your dog’s bath with specialty shampoo, conditioner, and brushes designed to remove excess fur.

Pricing is based on the amount of time required, groom type, services chosen, and your dog’s size, coat type, and coat condition. We’ll provide a price estimate when you book!

The number one thing you can do is brush your dog every day! You brush your hair every day, and you should brush your dog’s hair every day too. More frequent baths will also help. If you use good products, dogs can get bathed every week, and it’s very beneficial for their skin, coat health, and shedding. For breeds that shed a lot, weekly baths will reduce the amount of shedding at home. For dogs with heavy coats, more frequent baths help remove undercoats which helps with shedding and also helps them regulate their body temperature.

Yes! We can do any breed-specific cut. One thing to keep in mind is that for mixes, like Goldendoodles, a standard breed-specific cut doesn’t exist, because doodles are not actually a “standard breed.” Each doodle is different. Some have tighter coils, some are longer-haired, and so on. We’re happy to find a style that works for your pup’s coat and your lifestyle!

We only shave dogs if it’s absolutely necessary. If they’re too matted and we can’t cut or brush the mats out, we may have to shave. In order to prevent this, we recommend getting into the habit of regularly brushing your dog at home and bringing them in for grooming more regularly!

Yes — and this is for your pup’s safety. The loops do not hurt them! They help our groomers make sure dogs don’t jump off the table in the middle of their groom.