SKIPTOWN DOG DAYCARE

In order to bring your dog for petcare services, you’ll first need to download the Skiptown app and complete your pet’s profile. Once vaccination records have been verified by our team, you’ll be able to schedule their first appointment.

Your pup must be up-to-date on bordetella, distemper/parvo, and rabies vaccinations. Vaccination records must up to date and on veterinary letterhead.

To ensure the safety of our guests, we require all vaccinations be given by a licensed veterinarian. We do not accept dogs who are given at-home vaccinations.

At Skiptown, we understand that your dog’s first day of daycare is a big step, and we want to make it as smooth and enjoyable as possible. That’s why we’ve designed our ‘Welcome Day’ program to ensure a seamless and positive experience for both you and your pup!

What to Expect on Welcome Day

1. Playgroup Confirmation: Upon arrival, our experienced Pet Care Associates will conduct a thorough assessment to confirm details about your pup and verify that we sort them into the best playgroup for your dog based on their size, temperament, and play style. This ensures that they are placed in an environment where they can thrive and have fun with their new friends.

2. Safe and Smooth Integration: We take great care to integrate your dog into their playgroups safely and smoothly. Our highly trained team will closely monitor their interactions and gradually introduce them to their playgroup, ensuring they feel comfortable and confident throughout the process.

3. Complimentary Daycare Enrichments: To give you a glimpse of what a day in the life of a Skiptown daycare dog looks like, we offer a First Day Photo: Snapshots of your dog enjoying their day and showing off which playgroup they fit into!

For pups who prefer their own company, day boarding offers a safe and comfortable option without group play. Your pup will have their own space and will get regular on-leash walks. 

Call to learn more and book your spot!

No. We ask that you keep sick pups at home until they feel better. We take the health and safety of all Skiptown dogs very seriously – at Skiptown, we use state-of-the-art cleaning equipment and protocols to prevent the spread of illness. 

If a dog arrives at daycare or boarding sick, they will be sent home. We may request that they are cleared by a veterinarian before returning.

We also do not accept dogs that have an open wound or have had surgery in the last 14 days.

There are always risks associated when dogs socialize. At Skiptown, we take great pride in going above and beyond to make our facility the cleanest and safest in Charlotte; we verify vaccinations for all visiting dogs, have rigorous cleaning protocols (including regular, thorough sanitization with hospital-grade disinfectants), and expertly-trained staff. If your dog begins to show signs of any illness, we will immediately isolate them from the other dogs and contact you.

Any time your dog is interacting with other dogs, there’s an assumed risk that your dog could get sick.

Boarding:

• Cancellation between 8 AM two days before the appointment start date and 8 AM on the day of the appointment
  • Fee: $25
• Cancellation after 8 AM on the day of the appointment
  • Fee: $54
  • Additional dog fee: $35 per dog
    
• Note: If boarding appointments include a Holiday deposit, the standard cancellation policy does not apply. Instead, refunds will be issued in the form of credits if canceled at least two weeks prior. No refund will be applicable if canceled within two weeks of the appointment.

Daycare:

• Cancellation between 6 PM the day before the appointment date and 8 AM on the day of the appointment:
  • Fee: $10
• Cancellation after 8 AM on the day of the appointment:
  • Fee: $29
  • Additional dog fee: $20 per dog

Important Notes:

• You can still book same-day appointments for daycare and boarding at no extra charge.
• Cancellation fees will apply in all cases.
• •  

We love having pups from the same family come to Skiptown together! We’re happy to accommodate your preference on whether they sleep together in the same kennel.

If you have two dogs sharing a kennel, the rate is discounted to $50/night – saving you $10/night!

For every 4 daycare completed sessions with multiple dogs, you’ll earn a free daycare credit. You can view your progress towards earning a free daycare credit on your Credit Bank screen in the Skiptown App.