Dog Walking

To get started with our home services, the first thing you need to do is download the Skiptown app from the Apple App Store or Google Play. After you download the app, create an account and complete your pet’s profile. You will be prompted to input the information required to confirm your pet’s eligibility. You’ll also be able to upload your pet’s vet records and schedule a phone consultation through the app.

During a 20 minute phone consultation, we’ll go through all of your pet’s information and take detailed notes about routine, home access, and security. We’ll confirm your visit preferences and make sure you’re comfortable using the app so that we can meet your pet’s needs every time! This is also a great time to ask any questions you might have about our services. At the end of the consultation, you’ll be ready to start using Skiptown Home Services.

We take home security, and your peace of mind, very seriously. We follow best security practices and utilize a fully-digitized system to safely and securely store your home access information. We never hold keys or personal property.

During the consultation, we’ll go over your home security protocol. We’re able to fully customize the home entry routine to align with your preferences – whether you prefer we use a lockbox (purchased from Skiptown or elsewhere), a keyless entry code, an alarm system, or apartment unit access through a leasing office, we’re happy to fit your needs!

Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an extensive recruitment and training program before they’re hired.

The hiring and training process includes classroom and on-site training, including animal behavior and wellness training, and pet first aid. All of our Skippers are bonded and insured.

Your dog or cat will be cared for by one of our expertly-trained pet care professionals. 

A 15-minute brushing session tailored to enhance your pup’s coat and reduce tangles, shedding, or excess undercoat. Choose from detangle, deshed, or undercoat removal.

Skippers carry their own brushes and will use the one best suited for your selected service. Let us know if you prefer for them to use your brush.

Skippers will spend 15 minutes scouring your yard for pet waste. All waste is double bagged and disposed of in the trash can you designate.

Your dog or cat will see a rotation of Skippers. All of our Skippers are trained to the same high standard of care so you’ll receive consistency in service for every visit. You can see which team member is assigned to your visit in the Skiptown app.

You can easily book and manage your home services visits through the Skiptown app. Visits booked or cancelled after 6 PM the day prior to the visit will incur a $6 fee.

We never charge for additional pets in a home services visit. Prices are based on time and we’re happy to take care of your whole fur family during your visit.

We are happy to help you with bringing in the mail, watering the plants, or turning on/off the lights for no additional charge! You just need to indicate in your visit notes any reasonable, additional services you need us to handle and we will take care of them during your visit. If you need additional services, please book a visit duration that allows for enough time for your Skipper to complete all requests! For requests that necessitate more time than the reserved visit length, we may extend your visit length and update the charge to your account.

We offer home services visits during the following hours: 

• M-F: 10:00 a.m. to 6:00 p.m.
• Sat: 11:00 a.m. to 4:00 p.m.
• Sun: 1:00 p.m. to 4:00 p.m.

When you schedule a visit, you’ll have the option to indicate the requested arrival window for your Skipper. The minimum arrival window is 90 minutes (i.e. if you book a visit with a 90 minute arrival window between 11:30am-1pm, your Skipper will arrive sometime between 11:30am and 1pm). You’ll be notified through the Skiptown app when your Skipper arrives.

Yes, we are happy to administer oral or topical medication to your pet during their visit. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog or cat’s visit when booking.

If requested as a part of your pet’s routine, we’d be happy to provide off-leash exercise in a secured area – like a backyard or in a dog park! 

Please note, to ensure the safety of our fur clients, we do not allow any of our fur clients to interact with non-household dogs during Skiptown home visits – that means we’ll only be able to utilize dog parks when there is no one else using them. We take this policy seriously – we will cross the street when we see another dog being walked along the same path. It’s our priority to create an environment that keeps your pet safe at all times!

No. Our services end early in the evenings and do not begin until late morning. We are unable to accommodate overnight care and do not facilitate the care of dogs left alone overnight.