CHARLOTTE’S MOST RELIABLE AND CONVENIENT DOG WALKING SERVICE

We take home security, and your peace of mind, very seriously. We follow best security practices and utilize a fully-digitized system to safely and securely store your home access information. We never hold keys or personal property.

During the consultation, we’ll go over your home security protocol. We’re able to fully customize the home entry routine to align with your preferences – whether you prefer we use a lockbox (purchased from Skiptown or elsewhere), a keyless entry code, an alarm system, or apartment unit access through a leasing office, we’re happy to fit your needs!

Yes! While dogs make up a majority of our clients, we love our cats, too, and all of our Skippers are professionally trained in cat care and feline behavior! For our cat clients, you’ll need to download the Skiptown app and create an account. After you’ve set up your cat’s profile in the app and completed a phone consultation, you can book a home visit for your cat through our app. During cat care visits, we’ll customize our visit routine to meet your cat’s needs! Depending on your cat’s personality, we engage with your cat as much as you like. We know how crafty at hiding some cats can be; that’s why during your Skiptown home visit, we’ll always make sure we locate your cat in the house (even if they don’t want to play!) so you know that they’re doing well. Before we refresh their litter box, we always document what we find in the litter box so you know your cat is eating and drinking normally! You’ll receive a detailed visit report with updates on how your cat is doing and photos of your cat.

Your dog or cat will be cared for by one of our expertly-trained pet care professionals. All of our Skippers go through an intensive 5-step recruiting and training process before they’re hired to join our elite team. We select fewer than 10% of applicants to join Skiptown. The hiring and training process includes two background checks, an in-person interview, and 5 days of classroom and on-site training including animal behavior and wellness training and pet first aid. All of our Skippers are bonded and insured.

Your dog or cat will see a rotation of Skippers. All of our Skippers are trained to the same high standard of care so you’ll receive consistency in service for every visit. You can see which team member is assigned to your visit in the Skiptown app.

You can easily book and manage your home service visits through the Skiptown app. Visits booked or canceled after 6 PM the day prior to the visit will incur a $6 fee.

We never charge for additional pets in a home services visit. Prices are based on time and we’re happy to take care of your whole fur family during your visit.

We offer home services visits Monday through Friday from 10:00 a.m. to 6:00 p.m. When you schedule a visit, you’ll have the option to indicate the requested arrival window for your Skipper. The minimum arrival window is 90 minutes (i.e. if you book a visit with a 90-minute arrival window between 11:30am-1pm, your Skipper will arrive sometime between 11:30am and 1pm). You’ll be notified through the Skiptown app when your Skipper arrives.

Yes, we are happy to administer oral or topical medication to your pet during their visit. Please update the medication information and dosage instructions in the Skiptown app; you can add medication to your dog or cat’s visit when booking.

If requested as a part of your pet’s routine, we’d be happy to provide off-leash exercise in a secured area – like a backyard or in a dog park! 

Please note, to ensure the safety of our fur clients, we do not allow any of our fur clients to interact with non-household dogs during Skiptown home visits – that means we’ll only be able to utilize dog parks when there is no one else using them. We take this policy seriously – we will cross the street when we see another dog being walked along the same path. It’s our priority to create an environment that keeps your pet safe at all times!